Refund & Exchange Policy


Thank you for shopping with Intersect Collection. We’re confident that you’ll love your purchase, but in the event that you aren’t 100% satisfied, we’re here to assist.  

You can always reach out to our customer support team by using the store chat on bottom left or by emailing us at support@intersectcollection.com at any time, and we’ll be sure to help. The below Return and Exchange policy will provide the context in which you are eligible for a return and/or a refund on your order.

How many days do I have to return or exchange an item?

All US and Canada orders are eligible for a return or exchange of any item within 30 days of purchase. All items must be unworn, unwashed, unaltered, and returned in their original packaging/condition. Items must be free of any odor/make up to complete the exchange or refund process.

Shipping costs are non-refundable. 

At this time we cannot offer free return postage options for US customers.

International Returns

All orders shipped outside of Canada and the US are final sale and non-refundable, and cannot be exchanged.

We don't cover missing parcels or redelivery fees due to incorrect address information provided by you. Contact us at support@intersectcollection.com if you entered a wrong address while completing your order to update the shipping information.

For international orders, your country may charge additional customs fees or duties before releasing your package. these charges vary by country and are the customer’s responsibility. Intersect Collection does not pay or reimburse these fees.

we recommend checking with your local customs office for more information. if your package is held at customs, check your mail or email for notifications and contact your local post office for assistance.

How do I request a return? 

Please submit your return request via email to support@intersectcollection.com or by using the store chat at any time, and we’ll be sure to help. We will provide a pre-paid return shipping label to Canadian orders only. For damaged/defective items please see below.

What if I received a damaged or defective item? 

Please contact our support team with a picture proof of the defect at support@intersectcollection.com or use the store chat and we will take care of getting you a replacement right away. 

If I am exchanging an item, when will I receive my exchange? 

After we receive your return, we will process your exchange. You will receive an automated email when your exchange has been processed. For faster exchanges, you can place a new order and we will refund your initial order once we receive it.

If I am returning an item for a refund, when will I receive my refund? For how much will the refund be?

After the return shipment is received, we will credit your original payment method. Please allow 3-5 business days for your refund to be processed by your bank before it will appear on your bank, credit card, or other payment method statement. We will refund you for all items that are returned, less the original cost of shipping.

Will you provide me with a shipping label?

Yes, Canadian orders receive a prepaid return label for refunds and exchanges. We can't offer prepaid return labels to US orders; however, their exchange will be shipped without any additional cost once the package is returned.

What if I entered the wrong address?

While we are limited to changes on an order after it has been placed, we will make every effort to fix this if the order has not yet been prepared for shipment. Please contact us immediately.

We will also make every effort to get your order to you. You may, however, be responsible for shipping costs for the reshipment of your item(s).

What if I am a US customer?

US and Canada orders are eligible for returns (subject to our Return & Exchange Policy). Please keep in mind we are unable to refund duties or shipping fees collected. We can't provide prepaid return label to US orders at this time.

What if I have additional questions?

For any further questions regarding our return policy, please reach out to our customer service team at support@intersectcollection.com at any time, or through live chat during business hours. We look forward to helping you and ensuring that you are 100% satisfied with your order.